FAQs
Yes, we have special rates for private services in different destinations, being able to customize the service. Consult the conditions by e-mail to incoming@julia.net
Yes, we have discounts for large groups. Please, ask for more information to incoming@julia.net
All routes are included with a single ticket for most destinations. For more information please refer to each destination page.
No, the tour buses do not travel between cities. However, on board you will be able to book excursions to different places of interest in and around the city. Ask our onboard staff for more information.
There is no admission preference for those who have already purchased their ticket. However, you will be able to enjoy different advantages if you buy your ticket in advance, such as discounts.
Yes, you can buy your ticket in advance on this website or through the app, take advantage of the discounts and benefits!
All City Tour Worldwide vehicles have an audio guide system in several languages. Visit the website of each City Tour to see the languages available at each destination.
Yes, all payments are secure. Our online payment system is completely secure and has encrypted security technology (using SSL) to prevent fraud and unauthorized transactions. We do not have access to your bank details or card information. We add additional security with 3D Secure payments, which means you may receive a text message from your bank to confirm payment. If you have questions about privacy, please see our Privacy Policy and our Cookie Policy.
You can buy your tickets by debit or credit card, Paypal, through the City Tour Worldwide app or in cash, paying with local currency, directly on the buses and trains in destination.
Of course you can! The ticket to enjoy a city tour is always a good gift. All you have to do is enter your personal information. Remember to enter your payment information to confirm the transaction.
In a panoramic tour, unlike a hop on hop off bus, passengers cannot get on and off the bus at their leisure for the duration of the tour.
Depending on the destination you will find tickets valid for 24 and 48 hours or 1 or 2 days. The 24 and 48 hour tickets are valid for that period from the moment you board the bus or train. For example, if you board for the first time at 12 noon on Tuesday, your ticket is valid until 12 noon on Wednesday. In contrast, 1-day or 2-day tickets are valid from the time the service starts until the end of the day, regardless of when you board the bus. Tickets must be used on consecutive days.
Tickets that have not been exchanged can be used until December 31 of the same year in which they were purchased, unless otherwise indicated on your voucher. Please check it once purchased. Your ticket will indicate its validity in days or hours depending on the city.
You can buy your tickets for the sightseeing buses on this website, through the official app, on the bus or at any of the official points of sale. Remember that buying through the official website you can find exclusive promotions and many other advantatges.
Because of the many advantages and years of experience. Depending on the destination you can enjoy free walking tours, discounts on ticket prices or discounts at attractions and museums. With our free app you can also see the location of the buses in real time - make the most of your time in the city!
City Tour Worldwide is present in 8 cities in 5 different countries. Discover Barcelona, Madrid, London, Rome, Mexico City, Granada, Tangier and San Sebastian with the hop on hop off service.
Sightseeing bus tours are free access routes that go through a city passing by its most emblematic places. With them you can get on and off the bus as many times as you want to explore each city at your own pace. During your tour you can enjoy an audio guide to discover the history, culture and curiosities of each destination.
City Tour Worldwide operates even if it rains in the city. All our buses and tourist trains have sliding roofs to protect you from the rain.
Since City Tour Worldwide offers its services on board moving vehicles, it is very important that you follow all safety rules as instructed by the on-board staff at all times. Please note that you are not allowed to stand, eat, drink, smoke, travel with an open umbrella on the upper deck or take any object or body part out of the bus or train.
We are convinced that your best friend is very obedient. However, for safety reasons we only accept guide dogs on board the buses.
Yes, all City Tour Worldwide trains and buses are wheelchair accessible. Buses have room for one wheelchair on the lower deck. If the space is occupied by another chair, you must wait for the next bus.
Yes, you must place it on the lower floor and folded if possible. It will be located in the space provided for wheelchairs, so these users will have preference and you must remove the stroller if necessary.
As there is no luggage compartment on the buses, it is not possible to travel with luggage. However, you can bring a backpack or small handbag.
If after 24 hours you have not received your vouchers, contact us through this form or via email at incoming@julia.net
Unfortunately, it is only possible to travel on City Tour with a valid ticket and its loss or theft does not entitle you to any exchange or credit. We do not accept other types of payment vouchers or reused vouchers. Keep it throughout the trip, you must show it when entering the vehicle and during routine inspections. It is the customer's responsibility to check that the ticket has been delivered to him/her and, if not, to claim it from the onboard staff at the same time of purchase.
Location in real time in our App
Download the City Tour Worldwide app and find our tourist buses and trains at all times, locate the stops and discover what to visit around you.
